AI Agent

AI Instagram DM assistant for customer conversations

Teach NovaDreamApp your business name, services, tone, FAQs, escalation rules, and preferred reply length. The AI Agent can then help answer Instagram DMs with your approved context.

Give the assistant business context

The AI Agent is configured with your business description, products or services, knowledge base, tone, and escalation keywords.

  • Friendly, professional, casual, or enthusiastic tone
  • FAQ-style knowledge base
  • Lead qualification, support, appointment, or FAQ goals
  • Escalation message for human follow-up

Use AI where fixed rules are not enough

Keyword rules work well for exact questions. The AI Agent helps with variations, follow-ups, and customer messages that do not match one exact phrase.

Keep control over automation

You decide whether the AI Agent applies to DMs, comments, or both, and you can adjust the reply style as customer conversations evolve.

Frequently asked questions

Is the AI Agent required?

No. You can use basic auto-reply rules first and upgrade to the AI Agent when you want smarter responses.

Can the AI Agent handle support and sales questions?

Yes, you can set goals such as FAQ answers, lead qualification, appointment booking, and support.

Start with the Instagram questions customers already ask.

Add your business details, approve the answers, and let NovaDreamApp handle repeated DMs.

Create your account